We want to get the items you ordered to you as quickly as we can.
We aim to despatch all non-personalised goods within 2 working days of receipt of your order.
- We aim to despatch all personalised goods (and made to order goods) within 10 working days of receipt of your order
Where non-personalised and personalised/made to order items form part of the same order, the non-personalised items will be despatched at the same time as the personalised/made to order items.
In busy times and holidays please bear with us as it may take a little longer than the times indicated above. We will email you when items have been despatched.
We understand that sometimes you need a more urgent turnaround (we have been known to forget birthdays and anniversaries too). If this is the case, please email us at firstname.lastname@example.org and we will help if we can.
In the unlikely event that we cannot despatch the product within one week (for personalised items) or three weeks (for non-personalised/made to order items), we will notify you by e-mail of the expected delivery and give you the option to cancel the order and receive a full refund.
All goods are sent by Royal Mail (first class) or by courier. Sometimes we hand deliver if we are nearby. Whilst items should therefore arrive within a couple of days of posting, please allow 15 days before an item is classified as being lost in the post.
Love from Kent can deliver your goods to anywhere in the UK. Our delivery charges are as follows:
- Order value up to £30: £2.95
- Order value £30 or more: FREE
Unfortunately we are unable to deliver goods outside the UK at this stage.